Refund policy

What is your refund and returns policy?

We do not offer returns or refunds. Please choose wisely upon purchasing & fully read the product description for all product information.
Reach out to contact@charlotteschalet.com if you are looking for additional videos or photos than what is provided on each product page.
Shipping charges are non-refundable.
*Please note: USPS, UPS, & FedEx are experiencing delays that are out of our control.
Buyer will be responsible for any unexpected import duties or charges upon delivery. 
Packages that have been returned to us as "undeliverable" are subject to re-shipping at buyer’s expense, and initial shipping charges are non-refundable. 

What do I do if my purchase arrives damaged?

If your purchase arrives and has endured damage during shipping, please email   CharlottesChaletCo@gmail.com. All packages are insured upon shipment. In your email, please include the following:

• Order Number

• Attached photos of the package prior to opening

• Photos of the damage to your purchase